Delivery Partner Agreement

This agreement is between KhauGully, a sole proprietorship operating the KhauGully platform (“KhauGully”, “we”), and the individual accepting it (“Delivery Partner”, “you”).

It governs your access to the Platform, the delivery opportunities offered through it, and the payments made to you for completing them.

• You provide delivery services as an independent contractor on a principal-to-principal basis. This agreement does not create an employment, agency, partnership or joint venture relationship, and you are not our employee, worker or servant.
• You decide when you work. There is no shift, no roster, no minimum hours and no attendance requirement. You may go online and offline whenever you choose.
• You decide which orders you take. You may decline any delivery without giving a reason, and declining does not itself lead to any penalty.
• We do not supervise how you perform a delivery, control your route, or require you to wear a uniform. Any guidance we give is about service quality and customer safety, not direction of your work.
• You may work for other platforms, run your own business, or take other employment at the same time. This arrangement is non-exclusive.
• You are responsible for your own income tax, and for your own social security, insurance and retirement arrangements. We will deduct tax at source only where the law requires it.
• You may not hold yourself out as an employee or representative of KhauGully, and may not enter into any commitment on our behalf.

You represent and warrant on a continuing basis that:

• You are at least 18 years old and legally permitted to work in India.
• You hold a valid driving licence for the class of vehicle you use, and that it is not suspended, expired or endorsed in a way that prevents you riding.
• Your vehicle is validly registered, roadworthy, and covered by valid third-party insurance as required by the Motor Vehicles Act, 1988, together with a current pollution certificate.
• The identity documents you have given us are genuine and belong to you, and you have not onboarded using anyone else's identity.
• You will keep every one of these current, and will tell us immediately if any lapses.

You must upload updated documents when we ask. Access will be suspended while a licence, registration or insurance is expired — riding without them is an offence and we will not route orders to you.

• You must comply with the Motor Vehicles Act, 1988 and all traffic regulations, wear a helmet at all times, and never ride under the influence of alcohol or drugs.
• Do not operate a phone while riding. Stop safely before reading or responding to anything on the Platform.
• Delivery time estimates shown to customers are predictions for their information. They are not targets imposed on you and you must never treat one as a reason to speed.
• You ride at your own risk. Any traffic offence, challan, accident, injury, damage or third-party claim arising from your riding is your responsibility and is covered by your own insurance. KhauGully is not liable for it, and does not indemnify you against it.
• You may decline or abandon a delivery where continuing would be unsafe, including in heavy rain, flooding, or where a location appears dangerous. Tell us and you will not be penalised.
• You are responsible for your own medical, accident and life insurance. We strongly recommend you hold personal accident cover.

• Collect the correct order from the restaurant and check the order number before you leave.
• Do not open, tamper with, consume or interfere with any order. Sealed packaging must reach the customer sealed. This is treated as the most serious breach of this agreement.
• Carry food upright and secure, using an insulated bag where provided, so it arrives in the condition it left the kitchen.
• Complete delivery only against the correct delivery OTP where one is issued. Never mark an order delivered before it is in the customer's hands.
• Where a customer is unreachable, follow the in-app process: attempt contact, wait the stated period, then report it. Do not leave food unattended and do not take it away without reporting.
• Be courteous. Abuse, harassment, intimidation, discrimination or any inappropriate conduct towards a customer or restaurant results in immediate and permanent removal, and may be reported to the police.

• Collect the exact amount shown for the order. Do not collect more, and do not collect less.
• Remit collected cash by the method and within the timeline notified to you — by bank or UPI transfer, through a payment link, or by handing it over as instructed.
• Outstanding cash you hold is set off against your earnings at settlement. Where it exceeds your earnings, the balance is recoverable from you as a debt.
• We may cap the COD cash you may hold at any time, and may stop routing COD orders to you until you have remitted.
• Keep cash secure. Loss or theft of cash you are holding is your responsibility.

• You are paid a delivery payout per completed delivery, at the rate shown in the app before you accept the order. Additional incentives may be offered from time to time on their own stated terms.
• Earnings are settled to your registered bank account or UPI ID on the settlement cycle notified to you, less any COD cash you are holding and any amount properly deducted under Clause 8.
• Every settlement is itemised in the app. Raise any discrepancy within seven days; after that the statement is treated as accepted.
• We do not guarantee any volume of orders, any level of earnings, or availability of incentives.
• You bear your own costs of doing business: fuel, maintenance, mobile data, insurance and challans.
• Payout rates may change on reasonable prior notice. Any rate shown at the moment you accept an order is honoured for that order.

We may deduct from your earnings only where a loss is directly attributable to you, namely: COD cash you have not remitted; the value of an order you tampered with, consumed, lost, or failed to deliver without valid reason; and any penalty or damage we incur as a direct result of your proven misconduct.

We will notify you before making a deduction and give you a fair chance to explain. We will not deduct for something outside your control — an accident that was not your fault, a restaurant delay, a customer refusing an order, or a Platform error.

• You receive a customer's name, address and phone number solely to complete that one delivery.
• You must not save the number, contact the customer afterwards, message them for any personal reason, share their details with anyone, or use their address for any purpose.
• Contacting a customer outside a live delivery is a serious breach and results in immediate removal, and may amount to an offence.
• This clause survives termination.

You shall indemnify and hold harmless KhauGully, its proprietor, employees and agents against all claims, proceedings, penalties, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of:

• any road traffic accident, injury, death or property damage caused by or during your riding;
• any traffic offence, challan or prosecution against you;
• your riding without a valid licence, registration or insurance;
• your tampering with, theft of, or failure to deliver an order;
• your failure to remit COD cash;
• your misuse of customer personal data;
• your misconduct towards a customer, restaurant or any third party;
• any breach by you of this agreement or of any applicable law.

This clause survives termination.

• You may stop using the Platform at any time. Either party may terminate this agreement on seven days written notice.
• We may suspend or terminate your access immediately for tampering with or stealing an order, failing to remit COD cash, abusing or harassing anyone, riding without valid documents, riding under the influence, using a false identity, or any conduct that endangers a customer or the public.
• Except in those cases, we will tell you the reason for a suspension and give you a fair opportunity to respond before it becomes permanent. You may contest a decision through the grievance route in Clause 13.
• On termination you must immediately remit all COD cash you hold and return any equipment issued to you. All earnings properly due to you will be settled in the ordinary cycle, less lawful deductions.
• Clauses 9, 10 and 14 survive termination.

We provide access to the Platform on a reasonable-efforts basis, with no warranty of uninterrupted availability, order volume or earnings. To the maximum extent permitted by law, our total aggregate liability to you in any twelve month period shall not exceed the total payouts we made to you in the three months preceding the event giving rise to the claim.

Nothing in this clause limits our liability for fraud, wilful misconduct, gross negligence, for earnings we owe you and have failed to pay, or for any liability that cannot lawfully be excluded — including any entitlement you have under the Code on Social Security, 2020.

If you have a complaint about a deduction, a suspension, a settlement, or how you have been treated, contact support at support@khaugully.in or through the help section of the rider app. If it is not resolved, escalate to our Grievance Officer, Shoaib Qureshi, at grievance@khaugully.in or +91 TODO. Grievances are acknowledged within 48 hours and resolved within 30 days.

This agreement is governed by the laws of India, and the courts at Mumbai, Maharashtra have exclusive jurisdiction, without prejudice to any forum a statute makes available to you. We may amend this agreement on reasonable notice; continuing to accept deliveries after the notice period means you accept the amendment.

See also our Terms & Conditions and Privacy Policy.