Legal & policies
Everything that governs how KhauGully works — written to be read, not to be skipped. Last updated 16 August 2026.
What KhauGully is
We are a technology platform connecting you with local kitchens and delivery partners. We do not cook food and we do not employ riders. We are responsible for the platform working and for handling your payment correctly. The food itself is the restaurant's responsibility.
For everyone
Terms & Conditions
The rules for using KhauGully, and the limits of what we are responsible for.
Privacy Policy
What personal data we collect, why, who we share it with, and your rights over it.
Refund & Cancellation Policy
When an order can be cancelled, when a refund is due, and how long it takes.
Delivery Policy
Where we deliver, how long it takes, and what happens when a delivery fails.
Cookie & Tracking Policy
The cookies, device identifiers and push tokens we use, and how to turn them off.
Contact & Grievance Redressal
How to reach us, and how to escalate a complaint to our Grievance Officer.
For partners
Need to reach a human?
For an order problem, use Help & Support — it attaches your order details automatically.
To escalate, write to our Grievance Officer Shoaib Qureshi at grievance@khaugully.in. Grievances are acknowledged within 48 hours.